Payments, complaints, and returns – information for customers

PAYMENTS, COMPLAINTS, AND RETURNS

Below we present summarized information regarding payments, returns, and complaints. Detailed and binding rules can be found in the Store Regulations, particularly in § 6, § 8–10, and § 15–16 of the Regulations.

💳 PAYMENTS

Orders in the store can be paid in the manner indicated during the order placement, depending on the status of the Buyer.

Available payment methods are described in § 6 of the Regulations, including:

  • traditional transfer,
  • electronic payments and credit card (operator Imoje),
  • cash on delivery (available only for wholesale customers – B2B),
  • cash payment upon personal collection.

Failure to make payment within 5 business days may result in order cancellation (according to § 6 sec. 2–4 of the Regulations).

🔄 RETURNS AND THE RIGHT TO WITHDRAW FROM THE CONTRACT

The right to withdraw from the contract is granted only to privileged Buyers (Consumers and Privileged Entrepreneurs).

Key rules:

  • the deadline for withdrawing from the contract: 14 days from receipt of the goods,
  • return of goods must be reported according to § 8 of the Regulations,
  • the cost of return is borne by the Buyer,
  • refund occurs within 14 days.

The right of withdrawal does not apply in cases specified in § 9 of the Regulations, including:

  • goods made to order,
  • hygiene products after opening,
  • watch parts and liquid products after breaking the packaging,
  • digital content after the service has started.

The Buyer is responsible for the decrease in the value of the goods according to § 8 sec. 4 and § 9 of the Regulations.

🔧 COMPLAINTS

The rules for submitting and handling complaints are specified in § 10 of the Regulations.

Complaints can be submitted:

  • electronically or
  • in writing

to the contact details specified in § 3 of the Regulations.

The Seller considers the complaint within 14 days.

Privileged Buyers:

  • have the right to complain about the lack of conformity of the goods with the contract,
  • detailed rights are specified in the Consumer Rights Act and § 10 of the Regulations.

Wholesale Customers (B2B):

  • complaints are handled under the warranty rules according to the Civil Code,
  • failure to report a defect in a timely manner may result in loss of rights (§ 10 sec. IV of the Regulations),
  • the right to withdraw from the contract does not apply (§ 16 of the Regulations).

🛡️ WARRANTY

Information regarding the warranty can be found in § 10a of the Regulations.

In particular:

  • standard warranty of the Seller: 12 months,
  • watch parts are covered by a 14-day start-up warranty,
  • warranty does not cover damages resulting from installation, use, or interference by third parties.

📄 IMPORTANT

This page is for informational purposes only.
Binding and detailed rules can be found in the Regulations of the online store dlazegarmistrza.pl, which every Buyer is obliged to read before placing an order.