Orders are placed through our online store – simply add products to your cart, proceed to checkout, and follow the step-by-step instructions. If you encounter any issues, contact us – we will be happy to help.

We accept online payments, traditional bank transfers, and cash on delivery. Proforma invoices are available for companies. Cash on delivery is currently available only for business customers.

Yes, but currently this payment method is available only for companies.

Yes. Individual customers receive a receipt, and companies receive a VAT invoice. Simply provide your VAT details when placing your order.

Yes, we also ship abroad. Shipping costs and delivery times depend on the destination country, which you can select during checkout.

In-stock products are usually shipped within 24 hours on business days. If a product is made to order, we will provide an estimated delivery time after contact. In exceptional cases, dispatch may be delayed up to 48 hours.

Available delivery methods are always visible in the shopping cart during checkout. We currently cooperate with InPost, DHL, GLS, and Poczta Polska.

The cost depends on the selected carrier. Free shipping applies to larger orders – current conditions are visible in the cart.

After dispatch, you should automatically receive an email with a tracking number. If you did not receive it, please contact us by email.

Private customers and companies whose business is not directly related to the purchased goods have 14 days to withdraw from the contract without giving a reason. The product must be in undamaged condition.

Simply send an email with a description of the issue and your order number. In some cases, we may ask for photos or for the product to be returned. The warranty period is 24 months for private customers. Wholesale customers have individually agreed warranty terms.

The product must be safely returned to us at your own cost. If the complaint is accepted, we will refund the cost of registered mail. In case of withdrawal, return shipping is paid by the buyer.

Yes. According to the law, consumers have 14 days to withdraw from a distance contract without giving a reason. The product must be returned in the same condition as purchased and must show no signs of use.

You can find the return form here: Return Form.

Yes, we offer both individual items and bulk packages, depending on the product.

Our website serves as our catalog. 99.9% of in-stock products are visible in the shop along with their prices.

Yes – simply provide the crystal diameter or strap width between the lugs. For certainty, contact us by email or phone – we will advise you. The easiest way is to use advanced filters.

The easiest way is to match the part by dimensions and a photo of the old element. Send us the data (width, thickness, spacing, length) and a photo – we will recommend the correct model.

Yes, we cooperate with specialized parts suppliers. If something is not in our regular offer, we can order it or suggest an alternative. If a part is unavailable, we will inform you.

Yes, most tools can be ordered individually. Information about minimum quantities is always shown on the product page.

We offer mineral, sapphire, and plexi (hesalite) crystals. Each type is available as flat, domed, magnifying, and dedicated for specific brands and models.

Use store filters to quickly narrow results by diameter, shape, and crystal type.

Internal watch parts are components directly related to the watch movement and its operation.

External watch parts are visible elements related to the case and usage, such as crowns, pushers, gaskets, crystals, straps/bracelets, spring bars, and mounting accessories.

If you are unsure, send us photos and measurements – we will help you choose.

Crystal diameter: measure the widest part without the bezel, preferably with calipers. For domed or magnifying crystals, measure the base diameter.

Strap width: measure the distance between the inner edges of the lugs.

If in doubt, send us a photo and measurements – we will advise you.

We sell parts and accessories from verified industry suppliers. Product descriptions specify usage and technical details. If you are looking for a part for a specific brand and model, contact us.

Some parts (e.g. straps, spring bars) can be replaced carefully at home. For work requiring disassembly or movement intervention, we recommend visiting a professional watchmaker.

We do not operate our own service center, but cooperate with watchmakers throughout Poland and can recommend a trusted workshop in your city.

If you placed several orders shortly after each other, contact us as soon as possible with the order numbers. If the package has not been shipped yet, we will try to combine them.

Orders are normally processed through our online store. In exceptional cases, you may contact us by email. Please note that online orders minimize the risk of misunderstandings.

By phone or email – contact details can be found in the “Contact” section.

We do not operate our own service, but cooperate with watchmaking workshops throughout Poland. We will gladly recommend a professional workshop in your city.

Yes. If a product is marked as available, it is in stock. Items that sell out are removed and return after the next delivery.